Privacy Policy
Sapphire Curtains is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what information we collect, why we collect it, how we use it and the rights you have under UK data protection law.
Who we are
Sapphire Curtains is the data controller responsible for the personal information collected through this website.
What information we collect
When you contact us, request a quotation or use our website, we may collect personal information including your name, company name, job title, postal address, telephone number, email address and the details of your enquiry. We only collect information that is necessary to provide our products, services and customer support.
How we use your information
We use your personal information to respond to enquiries, prepare quotations, supply products and services, administer customer accounts, communicate about existing orders, fulfil our legal obligations and improve our services.
Where you have agreed to receive marketing communications, we may occasionally send information about new products, services or company news. You can withdraw your consent at any time.
Lawful basis for processing
We process personal information where it is necessary to perform a contract, comply with legal obligations, pursue our legitimate business interests or where you have provided your consent.
Who we share your information with
We do not sell or rent your personal information. Your information may be shared with trusted suppliers who help us operate our business, including website hosting, email services and IT support, where necessary and subject to appropriate safeguards.
We may also disclose personal information where required by law.
Website services
Our website may use third-party services such as embedded YouTube videos and Google Maps. These services may process personal information in accordance with their own privacy policies once you choose to interact with them.
Keeping your information secure
We use appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure or destruction.
How long we keep your information
We retain personal information only for as long as necessary to fulfil the purpose for which it was collected or to comply with legal, accounting or regulatory requirements. Financial records may be retained for a minimum of six years where required by law.
Your rights
Under UK GDPR you have the right to request access to your personal information, request correction of inaccurate information, request erasure where appropriate, restrict processing, object to processing and withdraw consent where processing relies upon consent.
Complaints
If you have any concerns about how we handle your personal information, please contact us in the first instance. If you remain dissatisfied, you have the right to complain to the Information Commissioner's Office (ICO).
Contact us
If you have any questions regarding this Privacy Policy or your personal information, please contact Sapphire Curtains using the contact details published on this website.
Policy updates
We may update this Privacy Policy from time to time. The latest version will always be available on this page.
This Privacy Policy is prepared in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.